Frequently Asked Questions

Kollycards is an exchange platform that makes it easy to sell your gift cards for cash.

Why should I use Kollycards?

Kollycards offers a simple, safe, and convenient way to sell gift cards. To provide our customers with peace of mind, we securely process every gift card transaction.

Do you have a location I can go to sell my gift card(s)?

Currently we only have an online presence. We do not have any physical locations.

What are your hours of operation?

We operates 24/7. Mondays to Sundays. All day, all night.

How can I sell my gift card?

Have unused or unwanted gift cards or e-gift codes? You can sell them conveniently and quickly.

When will I receive payment?

Once we receive your order we process and pay instantly.

How long does it take to process a gift card?

The turnaround time is 5-10 minutes while some cards might takes between 1-3 hours to process.

What is a cash Receipt?

A cash receipt is simply a receipt that indicates that a gift card was paid for with Cash. Meaning cash was given in exchange for the gift card.

Why Cash receipts have more value?

Cash receipts are more valuable because they considerable have low risk, purchases cannot be easily charged back and has higher market demand.

What is a debit receipt?

A Debit receipt is simply a receipt that indicates that a Debit ATM CARD was used in paying for the gift card.

What is a credit card receipt?

A Credit card receipt is simply a receipt that indicates that a gift card was bought with a Credit ATM CARD.

NOTE: so long as it is not indicated as CASH or DEBIT, it is categorised as a CREDIT card receipt.

What is an activation receipt?

Activation receipt is a receipt showing that a gift card has been successfully activated for use. An activation receipt is neither a cash, debit nor credit card receipt.

What is a Physical card?

A physical card simply refers to any gift card with a picture. Physical cards should show the full digits of the pin (redemption or claim code) which appears in the scratched pin area. The value of physical cards ranges from 1$ to 100$.

What is a Large Card?

A large card is any physical card whose value ranges from $101 to 2000$. Simply put any Gift card that has a value of over $100 is considered a large card. Large cards go for a lower rate than physical cards cos there is low demand for such cards. It is advisable to buy cards ranging from $10 - $100 in value.

What is an E-Code?

Contrary to Physical cards, e-codes are cards traded with just the (redemption or claim) codes. They are less valued than a physical card cos there is little demand for e-code. Simply put e-codes are just the digits of the gift card without the gift card picture.

Trade chat is not loading or initializing?

To begin with, please clear cache and cookies and try using a different browser.

Getting an error when uploading file on the trade chat?

Please check that your network connection is good and that you are uploading an appropriate image file, also try using a different browser. We have a validation in place making sure that non-image files will not be uploaded. Also, this error can appear on a limited number of phones that are uploading an empty file.